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Front Office Supervisor - Malibu Office

Company: University of California - Los Angeles Medical Cen
Location: Malibu
Posted on: November 21, 2020

Job Description:

Responsibilities

The Front Office Supervisor is responsible forrncoordinating the activities of all staff supporting the assigned areas (frontrnoffice and call center) and interact with faculty and residents to maximizernpatient care, resident education and patient satisfaction. In addition, performrnthe full range of administrative and patient care support functions to includernassisting in coordinating patient flow throughout the clinic, from registrationrnto discharge. The supervisor will work as a member of the clinic team tornprovide smooth out patient flow resulting in optimum patient satisfaction andrnclinic operation. Major functions include the supervision of staff and servingrnas a resource to our customers, faculty and staff.Qualifications

Ability to work effectively with patients, physiciansrnand staff in a diplomatic and professional manner in order to maximize suiternoperations. Working knowledge of EMR systems to complete on-line transactions,rnincluding appointment scheduling, procedure scheduling, the encounterrnregistration system, hospital lab results and medical reports. Team BuildingrnSkills to include prior supervisory lead experience in a Healthcare setting.rnSkill in monitoring complex clinician appointment schedules. Ability to elicitrnsalient clinical information such as presenting complaints from patients andrnreferring professionals, and make appropriate assignments based on establishedrnguidelines. Ability to triage patient issues to achieve resolution. Skill inrnperforming with frequent interruptions and/or distractions including thernability to accept equivocal circumstance and respond to changing priorities andrndeadlines. Skill in working independently and following through on assignmentsrnwith minimal direction and in setting priorities, which accurately reflect thernrelative importance of assignments. Ability to accept directions fromrnsupervisors and act promptly. Knowledge of medical terminology. Workingrnknowledge of medical insurance plans and types of coverage provided.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Keywords: University of California - Los Angeles Medical Cen, Malibu , Front Office Supervisor - Malibu Office, Administration, Clerical , Malibu, California

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