Patient Services Agent

Company: TEKsystems
Location: Burbank
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Duties: Receives incoming calls through phone queues involving multiple issues from Members and Health Plans. Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation. Anticipates customers' needs, listens for cues, and identifies how to respond and determine the level of intervention needed. Utilizes standardized processes and tools to resolve routine or complex issues related to services provided by a provider within the medical group, including eligibility, referral status, process designated referrals, and provider availability and members' claim-related issues. Maintains patient confidentiality to ensure HIPAA compliance. Processes members' demographic updates. Works independently to resolve telephonic issues. Handles designated assignments and prioritizes work to maintain workflow. Performs fax functions as needed. Ensures written and verbal communication with all levels of management, staff, vendors, and property management is accurate and with good grammar. Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience. Locations: Burbank 91505 Glendale 91204 Job Type & Location This is a Contract to Hire position based out of Burbank, CA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Burbank,CA. Application Deadline This position is anticipated to close on Feb 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Malibu , Patient Services Agent, Customer Service & Call Center , Burbank, California