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Resident Support Technician

Company: Passages
Location: Malibu
Posted on: May 1, 2021

Job Description:

Job Details

Level
Entry

Job Location
Passages Malibu - Malibu, CA

Position Type
Full Time

Education Level
High School Diploma or G.E.D.

Salary Range
$17.00 - $17.00 Hourly

Travel Percentage
Local travel among company locations

Job Shift
Evening Shift (Resident Support)

Job Category
Health Care

Description

The Resident Support Technician will act as the primary contact for residents and to ensure their safety and compliance with the program. This is a safety-sensitive position.

Essential Duties and Responsibilities:

  • Greeting new intakes and visitors
  • Assist in the intake process, answering incoming calls, room changes and passes
  • Assist residents with daily schedules and weekend activities
  • Monitor resident detoxification process including checking on detox clients every 15 minutes, monitor non-detox clients every 30 minutes or more frequently as assigned
  • Record all resident information as directed including resident rounding in electronic medical records system
  • Report current resident status to the RS Manager and on shift change
  • Conduct bag searches, random searches and collect UDS on a regular basis from residents as directed.
  • Interact with residents in a professional manner
  • Regularly drive company vehicles, including but not limited to driving clients to appointments
  • Perform resident supervision in accordance with established policies and procedures
  • Ensure resident compliance with facility rules and guidelines
  • Assess residents throughout their stay as directed
  • Report suspected resident abuse per policy and legal requirements
  • Act as a liaison between residents and the treatment team
  • Ensure cleanliness of facility as well as resident rooms when housekeeping is unavailable
  • Utilize personal protection equipment (PPE) and follows infection control procedures per policy
  • Other duties as assigned

    Qualifications

    Qualification Guidelines:

    Knowledge, Skills, and Abilities:
    • Good written and verbal communication skills
    • Skills in time management and crisis intervention
    • Basic knowledge of chemical dependency and psychological disorders
    • Ability to summarize pertinent clinical information via written documentation
    • Must be able to address and prioritize multiple task demands within established time frames
    • Must be flexible in work hours in order to meet facility needs
    • Must maintain self-control in volatile or hostile situations, such as when verbally or physically confronted
    • Must be able to set therapeutic limits and maintain therapeutic distance with clients and maintain therapeutic boundaries with clients during treatment and after discharge
    • Able to maintain confidentiality
    • Exceptional customer service skills
    • Basic computer skills including Word and Outlook
    • Knowledge of HIPAA preferred
    • Ability to use PPE as directed
    • Experience dealing with patients or clients in a hospital or mental healthcare facility preferred
      Education / Experience / Credentials:
      • High School Diploma or GED equivalent required; Associates or Bachelors degree preferred
      • Experience in a chemical dependency setting preferred
      • Current Registered Alcohol Drug Technician credential required
      • Current ServSafe Food Handler certification required
      • Current CPR / 1st Aid certification required
      • Current, valid California Driver License with good driving record (in sole discretion of company) required
      • Experience dealing with patients or clients in a hospital or mental healthcare facility preferred
        Physical Demands:
        • Normal demands associated with an office and residential environment
        • Frequently stand, walk, and sit
        • Frequently reach above, at, or below waist height
        • Frequently kneel, bend, stoop, turn, and twist
        • Frequently lift and carry up to 10lbs., occasionally 20-50lbs
        • Work on computers for periods of time
        • Recognize faces
        • Distinguish colors as necessary
        • Hear sufficiently and speak clearly on the telephone, in person, and in the environment, identify and distinguish sounds associated with the workplace
        • See adequately to read computer screens and written documents necessary to the position
          Work Environment
          • Office environment with moderate noise level
          • Residential environment with moderate noise level
            Other
            • This position requires regular driving of company vehicles.
            • This position requires local travel among company locations and locally.

Keywords: Passages, Malibu , Resident Support Technician, Engineering , Malibu, California

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