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Assistant Store Manager

Company: James Perse Los Angeles
Location: Malibu
Posted on: May 16, 2022

Job Description:

Job DescriptionWE ARE CURRENTLY HIRING AN ASSISTANT STORE MANAGER FOR OUR MALIBU LUMBER YARD LOCATIONOBJECTIVE OF THE POSITIONThe Assistant Store Manager is responsible for leading the store team in close partnership with Store Management to ensure that all of the objectives set forth by the company are achieved. The Assistant Store Manager is primarily responsible for ensuring customer service excellence, client development, adherence to visual merchandising standards, and operational standards. In tandem with Store Management, the Assistant Store Manager is also responsible for recruitment of staff, coaching and counseling, and training and development of the store staff. In the absence of Store Management, the Assistant Store Manager is charged with overseeing all aspects of the store and staff, and is the most senior presence in the store.ESSENTIAL DUTIES AND JOB RESPONSIBILITIESLeadership:

  • Set the example for exceptional customer service and store standards
  • Conduct him/herself as James Perse brand ambassador
  • Partner with the Store Manager in driving and motivating the team to achieve and exceed sales goals and store KPIs
  • Consistently represent and reinforce company standards and policies, and hold staff accountable in partnership with Store Manager and Human Resources
  • Ensure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent
  • Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Store Manager
  • Local market knowledge of clientele base and brand competitors
  • Awareness of business trends that relate to the success of the store
  • Ensure that the store staff is well-versed in market knowledge, competitors, business trends, etc.
  • Suggest and pursue appropriate partnerships in the local community in conjunction with Store Management
  • Collaborate with cross-functional colleagues to achieve business objectives, in partnership with Store ManagementSales:
    • Coach and guide the store staff to achieve and exceed individual sales goal and company KPIs (UPT, ADT, etc.)
    • Consistently ensure customers are the number one store priority
    • Assist, coach and guide sales associates in suggesting additional merchandise to clients, through styling and product knowledge
    • Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony
    • Proactively network and teach the sales team to consistently build and develop client base
    • Partner with Store Management to create and execute strategies to maximize salesCustomer Experience:
      • Ensure that the store staff consistently prioritizes the customer's experience in the store
      • Lead the clienteling activities within the store, and regularly measure success and opportunity
      • Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate
      • Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
      • Lead, guide, and support the staff in creatively individualizing the customer experience
      • Satisfactorily resolve customer issues and/or complaintsStaff Management and Development Responsibilities:
        • Ensure all aspects of the business are managed and maintained in the absence of Store Management
        • Conduct store meetings (i.e. morning meetings) in partnership with Store Management
        • Ensure that all staff members adhere to the wardrobe standards for the current season
        • Ensure that the staff's floor presence appropriately represents the James Perse brand
        • Assist Store Management in recruitment efforts to source exceptional talent for the James Perse brand
        • Assist Store Management in the onboarding of new staff members and on-going training of existing staff members
        • Assist Store Management in ensuring retention of top talent and succession planning
        • Assist Store Management in clearly articulating the company's expectations to the staff
        • Assist Store Management in follow-up and monitoring of store staff in the achievement of goals
        • Assist Store Management in holding the staff accountable through coaching and counseling
        • Assist Store Management in conducting performance appraisals of store staff (monthly, annually)Operational Responsibilities:
          • Open and close the store and conduct all opening and closing procedures
          • Ensure the staff's adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of house
          • Lead by example and ensure Visual Merchandising standards are consistently upheld
          • Process merchandise movements (transfer, charge sends, etc.) for the store staff
          • Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock
          • Ensure maximum product is available on the floor, and it is sized, folded, and presented in accordance with company standards
          • Complete all required daily and weekly reporting as requested by Corporate in partnership with Store Management
          • Process and manage timekeeping for the store staff in partnership with Store Management
          • Partners with the Stock and Store Management on all cycle counts and inventory counts, ensure staff participation
          • Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and proceduresPRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIREDSpecial Skills:
            • Must have strong computer skills (MS Office)
            • Must have Teamwork, or similar retail system, skills
            • Foreign language skills a plus
            • Ideally has a cultivated and established clientele following
            • Ability to relocate is preferable to maximize career development opportunitiesWork Experience:
              • Minimum 3-4 years experience in retail sales or related field, with at least 2 years of supervisory responsibility (more experience may be required for high volume stores)Education:
                • High School Graduate or Equivalent required
                • College Degree PreferredCOMPETENCIES REQUIREDCore competencies required for Assistant Store Manager:Ability to Multi-TaskBuilding Effective TeamsBusiness AcumenConflict ManagementCreativity and Innovation ManagementCustomer FocusDealing with AmbiguityDecision QualityDeveloping Direct Reports and OthersDirecting OthersDrive for ResultsHiring and StaffingIntegrity and TrustManagerial CourageManaging and Measuring WorkMotivating OthersOrganizational AgilityPriority Setting/Time ManagementProblem Solving & Process ManagementStrategic Thinking & AgilityJAMES PERSEJames Perse Enterprises has successfully introduced its unique take on the Southern California lifestyle to the world. With visionary focus, Perse has expanded the company to include James Perse Standard, James Perse Los Angeles, James Perse Home and James Perse Malibu, each line defined by premium fabrics and Perse's signature designs. James Perse Enterprises LLC enters its second decade with the perfect basis for continued global expansion - absolute dedication to its swiftly growing, intensely loyal clientele. At James Perse Enterprises we set superior standards for our products and our employees. We seek talented people with diverse backgrounds and experiences who would be assets to our brand. We are seeking responsible, committed, and highly energetic retail professionals with a developed sense of contemporary style and exceptional customer service.James Perse offers a competitive compensation package. Full-time positions are eligible for Company sponsored benefits.To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/We appreciate your interest in our company and look forward to hearing from you.Powered by JazzHRsznEnxlaOJ

Keywords: James Perse Los Angeles, Malibu , Assistant Store Manager, Executive , Malibu, California

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