AI Automation Strategy Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Sr. AI Automation Strategy
Manager.
Key Responsibilities
Define and execute the product vision, strategy, and roadmap for
Support Center transformation initiatives
Lead cross-functional teams through the full product lifecycle,
from ideation to launch and ongoing optimization
Drive the development and integration of AI and ML-powered
solutions to enhance agent experiences and operational
efficiency
Required Qualifications
Bachelor's degree in Business, Computer Science, or related field
(MBA a plus)
10+ years of experience in product or program management, ideally
in customer service or automation
2+ years in a customer support or technical support role,
preferably in a fast-paced SaaS environment
Solid knowledge of AI/ML technologies and their application in
customer support
Hands-on experience fine-tuning AI models using Python
Keywords: VirtualVocations, Malibu , AI Automation Strategy Manager, Executive , Vista, California
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