Manager of Patient Experience/Performance Improvement
Company: JSA
Location: Murrieta
Posted on: June 25, 2025
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Job Description:
Hospital in Wildomar, California , is a licensed 122-bed
facility accredited by the Joint Commission. It is County's only
designated Trauma Center and a county-designated Paramedic Base
Station. The hospital performs more than 4,000 surgeries a year,
and has an average of 4,000 Emergency Department visits per month.
The hospital features a Bariatric Weight-Loss Surgery Center of
Excellence and the region’s only Total Joint Center. Hospital in
Murrieta, California , is a 120 bed acute-care hospital with the
region's only Pediatric Emergency Services team (for children 14
and under) provided by board certified Children’s emergency
medicine physicians. Hospital also provides the area's only
OB/Emergency Department program, which gives expectant mothers 24/7
on-site access to OB/GYN physician coverage. The Childbirth Center
at Hospital is the largest in the region and features spacious
family-friendly private suites. Neonatal Intensive Care Unit (NICU)
is operated by Children’s. The Performance Improvement /Patient
Experience RN Manager will drive and foster a culture of
patient-centered care while improving the patient and family
experience. This individual is responsible for translating
information received from objective and subjective assessments of
patient experience and patient relations into actionable behaviors.
This includes identifying PI opportunities, and utilizing lean six
sigma tools to sharpen our understanding of our customer base,
examine how multiple teams can provide seamless customer service,
and proactively improve each customer touch point. Lead patient
experience and performance improvement strategies proactively in
collaboration with other leaders and staff at the organization.
This individual is responsible for providing education to and
driving best practice among various members of the care team
including physicians, and clinical and non-clinical staff. Working
with multiple teams, the position has accountability for
formulating, summarizing and publishing patient experience survey
results and overseeing the complaint and grievance process. 1.
EDUCATION Completion of an accredited Registered Nurse program.
Bachelor's degree from an accredited College or University in
related field required. Master's degree from an accredited College
or University in related field preferred. 2.
CERTIFICATIONS/LICENSES § Current California RN License § Certified
Patient Experience Professional (CPXP), preferred § Certified
Professional in Healthcare Quality (CPHQ), preferred 3. EXPERIENCE
Three (3) years of clinical experience in an acute care setting
with demonstrated management or leadership abilities Experience in
patient advocacy or complaint/grievance management, preferred. One
(1) year of quality or performance improvement experience including
data analysis and management Lean Six Sigma knowledge or
certification preferred or will be asked to complete within the
first 2 years of employment. BENEFIT HIGHLIGHTS Challenging and
rewarding work environment Competitive Compensation & Generous Paid
Time Off Excellent Medical, Dental, Vision and Prescription Drug
Plans 401(K) with company match and discounted stock plan SoFi
Student Loan Refinancing Program Career development opportunities
within UHS and its 300 Subsidiaries! More information is available
on our Benefits Guest Website: benefits.uhsguest.com Skills and
Certifications [note: bold skills and certification are required]
California RN License
Keywords: JSA, Malibu , Manager of Patient Experience/Performance Improvement, Healthcare , Murrieta, California
