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Store Manager

Company: EMERGING BLUE
Location: Malibu
Posted on: January 15, 2022

Job Description:

The role of Retail Store Manager is to lead the retail sales team by example, forging connections with customers while communicating our client's brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain our client's standards in retail sales and customer experiences.

RESPONSIBILITIES
Create an unforgettable customer experience
- Works with the sales team to ensure each customer receives the best experience possible.
- Takes ownership of the sales floor and sales team to ensure customer experience is the first priority
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
- Forge lasting relationships with customers by contacting them to follow up on purchases, new product and replenishment and invite them to upcoming events
- Be knowledgeable on what's new and what's selling well and shares with both the customer and team.
Be the business
- Motivates sales team and achieve sales goals in a team-based commission environment
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
- Leads the team in the completion of projects while keeping the focus on customer experience
- Communicate inventory needs to support the business goal
Leadership/Ownership
- Leads the processing of all shipments of product, as well as inventory management
- Works with Regional Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully
- Leads the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing and cleaning
- Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily
- Under the guidance of the Regional Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times

Qualifications
- Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day
- Must be a leader in punctuality and attendance, adhering to scheduled shifts
- Ability to develop relationships with customers and colleagues
- A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns
- Ability to prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Strong organizational skills and follow through skills
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
- Eager to develop new skills and responsive to feedback

Keywords: EMERGING BLUE, Malibu , Store Manager, Hospitality & Tourism , Malibu, California

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