Retail Floor Lead
Posted on: May 14, 2022
Vuori is re-defining what athletic apparel looks like: built to
move and sweat in but designed with a casual aesthetic to
transition into everyday life. We draw inspiration from an active
coastal California lifestyle; an integration of fitness, creative
expression and life. Our high energy fast paced retail environment
is reflected in the clothes we make. We aim to inspire others to
take on all aspects of their lives with clarity, enthusiasm and
purpose---while having a lot of fun along the way. We are proud to
be an outlet for opportunity and for personal growth and
The role of Retail Store Floor Lead at Vuori is to lead the retail
sales team by example, forging connections with customers while
communicating Vuori's brand values through insightful product
knowledge and a happy, optimistic outlook. Also, encouraging the
team on how to maintain Vuori's standards in retail sales and
customer experiences. The Floor Lead is a key part of the store
leadership team and as such supervises the retail floor and takes
initiative, delegates work and is a "go to" person. Under the
direction of the Store Manager, the floor lead position assists in
any leadership duties that arise, thereby working directly with
both the Store Manager and Assistant Store Manager.
Create an unforgettable customer experience
Works with the sales team to ensure each customer receives the best
Takes ownership of the sales floor and sales team to ensure
customer experience is the first priority.
Prepare the fitting rooms, find sizes, and provide honest
knowledgeable feedback to customers regarding merchandise style and
Forge lasting relationships with customers by engaging with them
about product details, new product and replenishment and invite
them to upcoming events.
Be knowledgeable on what's new and what's selling well and shares
with both the customer and team.
Be the business
Leads the team on the day to day operations of the store when the
Store Manager or Assistant Store Manager is not in.
Motivates sales team and achieve sales goals in a team-based
Seek new product knowledge in the broader fashion landscape and
active-wear specifically to serve as an expert for the
Leads the team in the completion of projects while keeping the
focus on customer experience.
Communicate inventory needs to support the business goal
Works with Retail Store Manager on daily maintenance, sales
strategy, community and team management to ensure the business runs
smoothly and successfully.
Leads the team in daily maintenance of store including restocking
product, maintaining visual merchandising and cleaning.
Utilizes the utmost responsibility, attention to protocol and
safety standards in closing/opening the store daily.
Under the guidance of the Retail Store Manager, encourages
employees to give 100%, adhere to punctuality and role
responsibilities at all times.
Available morning and/or evening, work 8 hour shifts, 5 days/week,
available at least 1 weekend day
Must be a leader in punctuality and attendance, adhering to
Ability to develop relationships with customers and colleagues
A customer service expert, creates experiences and develops
relationships with customers, embraces the social aspect of sales
and the ability to positively and proactively handle customer
Ability to prioritize multiple tasks in a fast-paced
Ability to quickly learn new procedures and processes
Strong organizational skills and follow through skills
Excellent communication and interpersonal skills
High level of ownership, accountability and initiative
Eager to develop new skills and responsive to feedback
Keywords: Vuori, Malibu , Retail Floor Lead, Hospitality & Tourism , Malibu, California
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