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Senior Manager, Stores

Company: SPECTRUM
Location: Malibu
Posted on: October 16, 2020

Job Description:

JOB SUMMARY

The Spectrum Senior Manager for Stores provides management for the Spectrum Stores within scope of responsibility. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to support company-wide goals. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth.

MAJOR DUTIES AND RESPONSIBILITIES

Assist Regional Director in developing and managing sales plans to meet or exceed customer growth and revenue projections by overseeing the implementation of strategies for selling Charter products and services

Communicate overall plan, strategy and matrix requirements to Store Managers; monitor and evaluate results

Create an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management

Assist in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers

Support Store Managers in the recruitment and training of Store personal as necessary

Ensure compliance with Cash Management Policy and work order controls, including assisting Store Management with audits

Manage completion and balancing of monthly reports and complete other reporting as required

Provide daily coaching and leadership to Store teams, including training, performance recognition and improvement plans

Make corrective action recommendations as needed

Mentor Store Managers in leading their teams

Effectively manage crisis situations and escalate to Store Leadership as necessary

Assist with budgeting process as needed, manage departmental expenditures within budgeting guidelines

Support Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as required

Provide guidance, monitor and manage the compliance of all Company policies

Assist Store Management in scheduling employee work hours and maintaining appropriate levels of staffing for all Stores within scope of responsibility as needed

Possess mastery of Store Manager Functions and assist Management teams within scope of responsibility as necessary

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner

Possess a self-motivated, competitive spirit and desire to manage and motivate others

Carry a positive and professional demeanor

Detailed orientated and a good problem solver

Ability to effectively recruit and manage sales teams

Travel to multiple locations

Knowledge and ability to use computer and software applications

Knowledge of employment laws and procedures

Knowledge of general accounting and billing procedures

Valid driver?s license and ability to meet Company?s motor vehicle requirements

Education

Bachelor?s Degree or equivalent work experience

Related Work Experience

6+ year of Sales experience

6+ year of Customer Service experience

6+ year of Supervisor experience

4+ year of Sales Management experience

3+ year of Cable/Telecommunications Industry experience

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Advanced knowledge of telecommunications products and services

Advanced knowledge of all functions and related tasks in the area of customer relations

WORKING CONDITIONS

Retail environment

Exposure to moderate noise levels

Travel as required

Keywords: SPECTRUM, Malibu , Senior Manager, Stores, Other , Malibu, California

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