Customer Support QA Lead
Company: VirtualVocations
Location: Vista
Posted on: May 6, 2025
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Job Description:
A company is looking for a Customer Support Quality Assurance
Lead to oversee the quality assurance program for customer
support.
Key Responsibilities
Monitor and evaluate agent performance to ensure compliance with
quality standards
Analyze customer feedback and satisfaction metrics to identify
trends and areas for improvement
Design and maintain comprehensive QA programs, including audits and
agent evaluations
Required Qualifications
7-9+ years of experience in a contact-center-based quality
assurance role
Exceptional project/program management skills
Strong analytical skills for analyzing quality data and proposing
solutions
Experience managing or supervising employees in a corporate
environment
Auditing experience to ensure accuracy and effectiveness
Keywords: VirtualVocations, Malibu , Customer Support QA Lead, Other , Vista, California
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