Consumer Services Coordinator
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
|
|
|
Job Description:
A company is looking for a Consumer Services Coordinator (Tier
2) to assist consumers and frontline agents in resolving issues and
providing support.
Key Responsibilities
Assist consumers via phone, chat, and email, ensuring a prompt and
professional experience
Troubleshoot product issues and provide guidance to both consumers
and Tier 1 agents
Document customer interactions and track resolutions using
Salesforce
Required Qualifications
3+ years of experience in customer service, preferably in a call
center environment
Demonstrated leadership skills in coaching and assisting others
Proven ability to navigate multiple systems and knowledgebase
systems
Interest or experience in lawn and garden care is a plus
Willingness to work flexible schedules, including evenings and
weekends
Keywords: VirtualVocations, Malibu , Consumer Services Coordinator, Other , Vista, California
|
Click
here to apply!
|
